Loved my tour of the Tessei Angels under the Tokyo Station Tracks.
Recently selected as a required course for all 900 students in the Harvard Business School MBA program, TESSEI makes cleaning and keeping the Japanese Shinkansen in mint condition for every single passenger, the new textbook benchmark for efficiency and teamwork.
Keeping motivation high is not as easy as you think.
So how many times have you wanted to kneel down in a public train toilet and polish the floor into a freshly smelling shine? Can you expertly wipe 100 table tops and make sure a whole 100-seat car is spic and span in five minutes? Well, guess what, I sure you Would want to shine that floor into a sweet smelling luster or Could achieve the 100-pus seat phenomenon if you were a part of the enthusiastic, friendly and highly motivated team known as the TESSEI Shinkansen angels.
So what is it that makes this team special? Actually, on a recent tour I took, I learned dedication, leadership and a healthy dash of pride are what make this cleaning machine function.
A few hints behind this Shinkansen Science
This is not some business model that no one else can achieve... it just takes an arrangement of priorities that places people at the center of the science. Every single detail of the packs carried in an out of the cars, and the thinking behind the actual cleaning or how the teams' motivation is upheld, centers on one single thing. Yes... put simply... it is all done for that one smile or word of thanks from the passenger. With a guest's need in mind, here are a few background facts on how the Tessei team thinks:
1. They decided to use one towel for table tops and a separate towel for windows. Why? They felt using a towel for a coffee drip or stray rice kernels on a surface so close to the next passenger's face was uncouth.
2. They re-designed the broom from single stick traditional style to a funky retractable. Why? A retractable broom can fit in the bag and free up the hands. It also has the benefit of hiding dirt and dust from the next passenger ready to board the train on a fresh new adventure.
3. They have seating arrangements in the team space under the tracks to encourage transparency and cross team communication. Why? To build a good team, they believe customer focus and the removal of cliques is the only way to go.
4. They wear Aloha shirts in Summer and have a cute little mascot named Chiritori ("chiritori" means clean up rubbish so it is a play on words because "tori" also means bird. Why? They've miraculously turned what used to be considered a three "K" job (kitsui (hard), kiken (dangerous), kitanai (dirty)), into a fun and friendly hospitality job. The team enjoys interactions with guests and wants to let people know that efficient, fast and perfectly clean is an achievable, sustainable state.
Techno Heart or TESSEI offers actual tours of the under-side of Tokyo station so you can take a look for yourself at how this epitome of sustainable clean is actuated at Tokyo Station. Make sure to get an appointment ahead of time and bring along an interpreter if you really want to get the details.
Either way, on your next Shinkansen trip to or from Tokyo, make sure to notice the swift, friendly, efficient cleaning team in the smart uniform or Aloha shirts and say a word of thanks for all the effort they have given for your pleasant train experience.
If you have a moment, stay to watch the whole amazing spectacle and join in the impromptu applause that erupts from the platform as the team bows crisply before heading down under the tracks to prepare for their next 7 minute miracle.
Jarman International provides all Japan relocation services, tips on how to enjoy "Deep" travel in Japan, cutting edge office design and consultation, Japan property investment information, boutique accommodation and serviced apartments in Roppongi Tokyo, healing and rejuvenation at a unique Japanese day spa, business matching and Japanese technology information and Smart City/Social Innovation related networking opportunities. Looking into Japan? Jarman International is ready to assist.
Rabu, 25 Oktober 2017
Minggu, 15 Oktober 2017
Bangkok's Nightlife for the Nocturnal Beings
It is said that as the sun goes down, Bangkok lights up to its true colours. For those of you who plan to hit the sack early in this city, they will be missing out on an experience of a lifetime. The after-the dark scene here is flawlessly charming and glittering. It keeps you astounded, engrossed and surprisingly entertained every second. The high-spirited mega-clubs and animated rooftop bars dazzle with every taste, style and budget where revelers take pride, but the sparkling street markets brimming with delectable food, drinks, and things that lure travellers are no less engaging. An array of discotheques play every note of music that make your feet move in the presence of a fun-loving crowd and when the radiance of the environment comes to an end, you move out befriending lovely people.
Fun for Everyone
The brilliance of Bangkok's nightlife is not limited to a particular section. For those with family can also do a lot. Enjoy a dinner cruise on the famous Chao Phraya River where you sit comfortably on a luxurious ship to marvel at the gleaming high-rise buildings, temples and other historical landmarks. Out with your mom? Take her to the 24-hour flower market, a world of beautiful fragrances. There are decent bars where you can enjoy a glass of wine with your colleagues or indulge in some chit-chat with friends.
Return with New Friends
Thailand's hospitality is invincible and friendly faces greet you at every corner. You won't find it hard striking a conversation with the locals, who are always happy to help you. In fact, it is a common sight finding strangers having a light-hearted conversation in a club or exploring the vivacious night market with excitement.
Relax at the VW Van Bars
If you wish to have a unique experience, then you must hop on the VW Van Bars. These are vehicles that you will find all over Bangkok during the night. They offer a variety of refreshing drinks and are inexpensive in comparison to a normal bar. While exploring the amazing streets, the VW Van Bars are a nice place to relax.
Party all Night
In recent years, many social order campaigns have imposed restrictions on timings of the opening hours of bars and night clubs. But, not everything closes by 2 am. The informal sidewalk bars, especially in Sukhumvit, are open all night. In fact, there are a plethora of places - big, loud, tiny and not very famous - you can enjoy all night. If you are unable to hunt these, just walk behind the local people.
Get a Feast in Winter Beer Gardens
The winter beer gardens operate only in the winters (November - January), but are definitely a treat that is hard to miss. Pavements along the markets are decorated with tables that line up mugs of beer neatly with plates of scrumptious sausages in an ambience of live music, right from rock to jazz. An ideal place where people can sip their favourite brew and absorb the vibrant local vibes.
Rooftop Bars
Bangkok abounds with al-fresco rooftop bars just like sparkling stars that brighten up its nightlife and make it a magical experience. They are an extraordinary way of partying late night and marveling at the panoramic view created by the city lights below. A few top notch one include the Lebeau's Sky Bar and Banyan Tree's Vertigo. Then there is the Baiyoke Sky that comes among the little expensive ones. One thing to remember is that most of these cocktail bars have a dress code, so watch what you wear.
Bangkok nightlife features some unique traits, right from the craziest and wackiest to the luxurious and friendly. It's not just for those who visit the lively bars, but also the ones who love playing and enjoying a mug of beer at the neon-lit bowling alleys. There are massage centers at every nook where your mind and body can relax and karaoke rooms where you can record your own CD's. Unraveling the vibrancy is easy with the tuk-tuks and the friendly people with their streak to help can make for free of cost guides. Simply put, among the varied personalities that Bangkok exhibits, the after-the-dark one is what you really need to look out for. So for all the nocturnal beings, go pick up a deal from an array of enticing Thailand holiday packages.
Fun for Everyone
The brilliance of Bangkok's nightlife is not limited to a particular section. For those with family can also do a lot. Enjoy a dinner cruise on the famous Chao Phraya River where you sit comfortably on a luxurious ship to marvel at the gleaming high-rise buildings, temples and other historical landmarks. Out with your mom? Take her to the 24-hour flower market, a world of beautiful fragrances. There are decent bars where you can enjoy a glass of wine with your colleagues or indulge in some chit-chat with friends.
Return with New Friends
Thailand's hospitality is invincible and friendly faces greet you at every corner. You won't find it hard striking a conversation with the locals, who are always happy to help you. In fact, it is a common sight finding strangers having a light-hearted conversation in a club or exploring the vivacious night market with excitement.
Relax at the VW Van Bars
If you wish to have a unique experience, then you must hop on the VW Van Bars. These are vehicles that you will find all over Bangkok during the night. They offer a variety of refreshing drinks and are inexpensive in comparison to a normal bar. While exploring the amazing streets, the VW Van Bars are a nice place to relax.
Party all Night
In recent years, many social order campaigns have imposed restrictions on timings of the opening hours of bars and night clubs. But, not everything closes by 2 am. The informal sidewalk bars, especially in Sukhumvit, are open all night. In fact, there are a plethora of places - big, loud, tiny and not very famous - you can enjoy all night. If you are unable to hunt these, just walk behind the local people.
Get a Feast in Winter Beer Gardens
The winter beer gardens operate only in the winters (November - January), but are definitely a treat that is hard to miss. Pavements along the markets are decorated with tables that line up mugs of beer neatly with plates of scrumptious sausages in an ambience of live music, right from rock to jazz. An ideal place where people can sip their favourite brew and absorb the vibrant local vibes.
Rooftop Bars
Bangkok abounds with al-fresco rooftop bars just like sparkling stars that brighten up its nightlife and make it a magical experience. They are an extraordinary way of partying late night and marveling at the panoramic view created by the city lights below. A few top notch one include the Lebeau's Sky Bar and Banyan Tree's Vertigo. Then there is the Baiyoke Sky that comes among the little expensive ones. One thing to remember is that most of these cocktail bars have a dress code, so watch what you wear.
Bangkok nightlife features some unique traits, right from the craziest and wackiest to the luxurious and friendly. It's not just for those who visit the lively bars, but also the ones who love playing and enjoying a mug of beer at the neon-lit bowling alleys. There are massage centers at every nook where your mind and body can relax and karaoke rooms where you can record your own CD's. Unraveling the vibrancy is easy with the tuk-tuks and the friendly people with their streak to help can make for free of cost guides. Simply put, among the varied personalities that Bangkok exhibits, the after-the-dark one is what you really need to look out for. So for all the nocturnal beings, go pick up a deal from an array of enticing Thailand holiday packages.
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